Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at blaze.jenkings@icloud.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at blaze.jenkings@icloud.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at blaze.jenkings@icloud.com.
Refund Policy
Last updated: 26/05/26
Thank you for shopping with SoftStride. We want you to be happy with your purchase. If you’re not completely satisfied, we’re here to help.
Returns
We accept returns within 14/30 days of receiving your order.
To be eligible for a return:
The item must be unused, unworn, and in the same condition that you received it
The item must be in its original packaging
Proof of purchase (order number or receipt) is required
Certain items are non-returnable, including:
Gift cards
Sale or clearance items
Personalized or custom-made products
Perishable goods (if applicable)
Hygiene or intimate items (if applicable)
Refunds
Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.
If approved:
Your refund will be issued to your original payment method
Processing may take 5–10 business days, depending on your bank or payment provider
Shipping costs are non-refundable unless the item is faulty, damaged, or sent incorrectly.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please leave a message with our store or the contact button at the bottom of our store.
Your order number
A description of the issue
Photos of the item and packaging
We’ll resolve the issue as quickly as possible with a replacement, refund, or store credit.
Exchanges
We only replace items if they are defective, damaged, or if you need a different size/variation (if applicable).
To request an exchange, contact us via the contact us on our store.
Return Shipping
Customers are responsible for return shipping costs unless:
The item is faulty
The wrong item was sent
The product was damaged in transit
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
How to Start a Return
To request a return, please contact us:
VIA THE CONTACT US ON OUR STORE.
Please do not send items back without contacting us first.
Order Cancellations
Orders may be cancelled within 6 hours of purchase if they have not yet been processed or shipped.